Managing Human Resources in the Hospitality and Tourism Industry (edX)

Understand essential human resources concepts and theories and analyze contemporary issues in the management of human capital. In this business and management course, we will analyze contemporary issues in the management of human capital in the hotel and tourism industry, within both macro- and micro-perspectives.

You will learn how organizational culture impacts human capital, how to effectively staff your team, leadership skills and how to manage employee motivation. We will also discuss how different cultures approach human resource management (HRM).

This course is part of the International Hospitality Management MicroMasters Program.

What you’ll learn

– Evaluate and discuss the knowledge and theories of managing human resources applicable to the hotel and tourism industry

– Appraise and analyze human resources functions and employee motivation in the context of the hotel and tourism environment

– Evaluate the impacts and factors that affect the development of organizational culture

– Assess the relationship between the hotel and tourism industry and their society; and evaluate the impacts of social, economical, and cultural factors on managing human resources

– Analyze and evaluate HR research journals to identify applicable methodologies

– Identify human resources problems within the hotel and tourism context, and apply research skills and techniques to solve these problems

– Analyze and appraise related numerical and graphical data regarding managing human resources, and develop solutions for industry practitioners.

Course Syllabus

Week 1: Human resources staffing

Evaluating and discussing the knowledge and theories of managing human resources applicable to the hotel and tourism industry.

Week 2: Organizational culture and its impacts on human capital

Appraising and analyzing human resources functions and employee motivation in the context of the hotel and tourism environment; and evaluating the impacts and factors that affect the development of organizational culture.

Week 3: Contemporary leadership and managing diversity

Assessing the relationship between the hotel and tourism industry and their society; and evaluating the impacts of social, economical, and cultural factors on managing human resources in the hotel and tourism industry.

Week 4: Equal employment opportunities and managing employment turnover

Analyzing and evaluating HR research journals to identify research problems, review the literature, apply methodologies, and appraise results; and develop research proposal, to conduct an appropriate survey, to evaluate the findings, and to compose research reports.

Week 5: International human resources management

Identifying human resources problems within the hotel and tourism context, and applying research skills and techniques to solve these problems; and analyzing and appraising related numerical and graphical data regarding managing human resources, and developing solutions for industry practitioners.

Week 6: Human resources in new project